Refund & Cancellation Policy

Last updated: [date]

This policy applies to all courses, live programs, webinars and recorded content sold by LAWGO. Please read it before completing your payment. By enrolling, you accept these terms.

1. How to request a refund

Refunds are never automatic. Every request must be made in writing to support@lawgo.in from the email address used at registration, and must include your name, phone number, the program name and the reason for the request.

Requests made through any other channel — WhatsApp, phone, social media or comments — will not be treated as a valid refund request.

2. Maximum refund amount

The maximum refund payable is the amount you actually paid after any discount, coupon or offer. Gateway charges, taxes already remitted and any discount value are not refundable in addition to this.

3. Standard cancellation window

When you cancel What you receive
10 or more days before the start date Full refund
Fewer than 10 days before the start date No refund
On or after the start date No refund

4. Recorded and self-paced content

Recorded courses, self-paced programs and downloadable material are not refundable at any point, including immediately after purchase. Access begins the moment you register, and the content is delivered in full at that time.

5. Programs that include a recorded component

Where a live program includes one or more recorded sessions, and you become eligible for a refund under this policy after accessing that recorded content, only a proportionate refund is payable. The refund is reduced by the share of the program you have already accessed.

Example: a program of 8 hours includes a 2-hour recorded module. If you have accessed the recorded module and are otherwise eligible for a refund, 25% is deducted and 75% is refunded.

6. Withdrawal of access

Where any refund is approved — full or partial — your access to the program, its recordings, its materials and any associated group or community is withdrawn on the date the refund is processed.

7. Refund processing time

Approved refunds are processed within 15 to 45 days of approval. The time taken by your bank or card issuer to credit the amount is outside our control.

8. When LAWGO cancels or changes a session

  • We cancel and do not reschedule: full refund.
  • We reschedule to a new date: you may take the new date at no cost, or request a full refund if the new date does not suit you.
  • A session is cut short by more than half due to a failure on our side: full refund.
  • We change the announced trainer: you may continue at no cost, or request a full refund if you do not wish to.

9. Technical requirements are the participant's responsibility

You are responsible for ensuring you have a working device, a stable internet connection, and the ability to join the session on the platform announced. Difficulty hearing, seeing or joining because of your own device, connection or settings is not a ground for refund.

10. Joining link not received

If you do not receive your joining link, you must contact support@lawgo.in at least 3 hours before the session begins. If our team is unable to resolve the issue before the session starts, a full refund will be considered, subject to technical verification. Claims must be supported by proof, and claims raised after the session has started will not be considered.

11. Non-attendance and dissatisfaction

No refund is payable where:

  • You registered and paid but did not attend
  • You attended part of the program and discontinued
  • You completed the program and found the content different from what you expected
  • You found the level too basic or too advanced
  • You completed the program but did not pass the assessment or did not receive a certificate

12. Duplicate or incorrect payment

If you have paid twice, or paid for the wrong program, inform us in writing before accessing the program and a full refund will be issued for the duplicate or incorrect payment. If the program has already been accessed, only a proportionate refund under Clause 5 is payable.

13. Transfer to a later batch

In place of a refund, you may request a transfer to a later batch of the same program. Transfers are subject to a later batch being scheduled and to seats being available. We make every effort to accommodate transfer requests, but a transfer cannot be guaranteed, and where no later batch is scheduled or no seat is available, no refund arises.

14. Personal circumstances

We understand that emergencies happen. Where you are unable to attend for medical, family or personal reasons, no refund is payable, but we will offer you a place in a later batch of the same program subject to availability.

15. Group and organisational bookings

Where an organisation books multiple seats, no refund is payable for seats that go unused, and no refund is payable if the organisation cancels within the standard cancellation window. Unused seats may be transferred to a later batch subject to availability.

16. Chargebacks

If you believe a charge is incorrect, write to support@lawgo.in first. We will review every genuine claim in good faith. Raising a chargeback with your bank without first contacting us may result in the suspension of your access and of any future enrolment, and we reserve the right to recover the amount and the associated costs. This does not affect your right to raise a legitimate dispute.

17. Free programs

No payment is taken for free webinars and free programs, and no refund or compensation arises if a free session is cancelled, rescheduled or discontinued.

18. Contact

support@lawgo.in
LAWGO, [registered address]
[phone number]